A new flaw discovered in the latest version of Windows 10 could leave users unable to connect to the internet, Microsoft has admitted.
The problem affects laptops with certain LTE modems, which are used to connect to the internet using 3G/4G mobile broadband. Microsoft says the problem means the modems “might show no internet in the Network Connectivity Status Indicator (NCSI) in the notification area and might be unable to connect to the internet”.
Microsoft has placed a compatibility blocker on the update, meaning people with affected modems should no longer be offered the Windows 10 version 2004 update. However, given the update was released back in May, there’s a strong chance that customers may already have the update installed.
For those customers, Microsoft has published a “workaround”, which basically involves switching Airplane mode on and off again. (Yes, insert your own ‘turn it off and on again’ joke here.)
Microsoft says it’s working on a fix for the modem problem, but warns customers that’s not likely to appear until late September.
Windows 10 version 2004 has been something of a problem child for Microsoft. The update was beset with nine serious issues within a month of launch, which forced Microsoft to halt the update for affected users until the problems were resolved.
In June, Lenovo reported that several models of its laptops had been plagued by problems also caused by the 2004 update.
At the time of writing, there is still a substantial list of known issues with version 2004, some of which were discovered as far back as May and have yet to be resolved.