Shekinah and Orlandria Lennon were sitting at their kitchen table this fall, taking online classes, when video of their teachers and fellow students suddenly froze on their laptop screens. The wireless antenna on the roof had stopped working, and it could not be fixed.
Desperate for a solution, their mother called five broadband companies, trying to get connections for their home in Orrum, N.C., a rural community of fewer than 100 people with no grocery store or traffic lights.
All the companies gave the same answer: Service is not available in your area.
The response is the same across broad